I signed for a special Cell C 12 month data contract with MWEB. The card was delivered on 2013/11/11. The following day I phoned the Technical support to request the activation of my card. After providing them with all the necessary details, I was informed that I was not on their system. I was ...
I have been a client of MWeb for over ten years and never receive invoices and statements. I have a monthly debit order for my subscription. I have now requested invoices and statements to be emailed to me for the past financial / tax year, as I require these documents for tax purposes. SARS has ...
Hi There My internet has been throttled since last week Thursday 7 November 5 days have passed and normal speed has not been restored yet? please correct ASAP ...
I have been paying for a 4mbs service since 2011. After numerous complaints about slow line speed, I was informed that my line had been downgraded to a 2mps service, yet mweb continued to charge me for the 4mbs service. I would have expected someone from their call centre to have at least informed ...
Suddenly Mweb send a mail to all their users that they will have to throttle back on data users that is abusing data. I have a 1 MBPS line with Telkom. So if my usage is within 1 MBPS how is it possible that I can abuse this line. Trying to discuss this with a technical support is not good at all. ...
After battling with ADSL connectivity for the last week, I finally determined last night that my account had been throttled. Throttled to the point that I cannot even browse the web or obtain email. Contacting MWEB support today, I was informed that they have changed the terms of agreement based on ...