I have tried for 3 weeks to get my ADSL service connected but due to the incompetence of MWeb's "technicians" I still have no service.at all. Even after proving that connectivity is perfect using an MWeb "technicians" username and password they still blame me and Telkom for the ...
I applied for a 3G service at your Westville Pavilion Store on 30 October. Due to various issues, my service was only activated on 8 November. I was, however, billed for 7 November. An email disputing the charge for 7 November was sent to your billing dept. on 14 November. I subsequently received ...
In August this year MWEB requested me to update my contact details. I informed them that I no longer required their service and they consequently switched off my service with IMMEDIATE EFFECT. MWEB however continued to charge me for the service so I contacted them accordingly. They informed me that ...
My mweb account is currently 'locked/suspended.' I first discovered this issue on 20 November 2013 after I attempted to access the internet. I did purchase a booster on the previous evening. I was surprised at the high usage but was informed on 20 November 2013 that I needed to purchase another ...
Yet another example of false advertising by Mweb. Just over a year ago Mweb made a point of getting the message out there that they do no throttle accounts but simply 'shape' data use. I have just been told by the technical support team of MWeb that my uncapped, 2mbps account has been throttled for ...
As someone that has hosted various websites I am shocked at the treatment received from your company. I thought I will do my new site through you and am seriously thinking this was a mistake. I cannot set up new e mails on my control panel. 1. Spoke to someone on Friday that saw the fault and said ...