I applied for a 3G service at your Westville Pavilion Store on 30 October. Due to various issues, my service was only activated on 8 November. I was, however, billed for 7 November. An email disputing the charge for 7 November was sent to your billing dept. on 14 November. I subsequently received an email from Sharon Cupido stating that the matter had been escalated to Siyabonga Goba at the Westville Pavilion branch, who was responsible for getting my service activated. Despite an email to Sharon on 25 November requesting an update, I have still had no response. This is a relatively straightforward issue and 11 days have now passed without a satisfactory response, which is unacceptable. Had I known that I would once again receive poor service from Mweb as I did in 2010 when applying for an ADSL service, I would have cancelled my contract with Mweb altogether. May I now request your prompt attention to my query.
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