Everyday MTN just disappoints me even more. they are still blaming me eventhough the Truworths lady told them that the phone was in a good condition. i know MTN is a big group but i can take them on if my phone does not get fixed by Friday as waranteed i will take legal steps cause i'm using it for ...
Long story short - I was struggling to get a particular handset from MTN for an upgrade that was due since Feb 2013. Today, I spoke with a very efficient and very friendly person by the name of Kefilwe at the call centre. She empathised, listened, and found a solution to my problem. Kefilwe was ...
I went to the store on the 30 August 2013 to apply for the phone contract, I was told it would take 2-3 days for approval, and the guy (I think it's Thami) not sure about the name told me he will call me to tell me if it's approved. Today I call customer care to be told by Lorraine Baloyi that my ...
Ever since joining MTN, i have been disapointed in the service receivd. It's almost as if once the contract is signed with a customer, MTN staff just don't care. 1) I queried about my itemised billing which I was not receivng, eventho i should hav rec it for free. This seemed to be greek to the ...
I registered for a contract phone in one of the MTN outlets in Pretoria CBD (Standard Bank Centre), i was told that after 4 working i would be called. After 7 working days, i called the MTN call centre and i was told that i was approaved so i went to the shop and waited for more than 45 min to be ...
Dear MTN manegement, l would like to compliment Eileen Van Wyk for the great service she rendered to me in the morning. Eileen Van Wyk you know your job very well and you know what customer service is, l wish l spoke to you first time when l had a query regarding my account. thank you again, you ...