I am billed for a "content charge" for a service I never agreed to. According to MTN it is a subscription for a second party service called Mira networks and they claim I replied to SMS called "stormy alerts" to share photos. I never agreed to this. There is still a blank SMS ...
I brought my phone in last week monday. It is barely 2 months old. It was overheating and i took it to teh Cresta branch to have it serviced/repaired/replaced. I supplied the box with all other inclusions from delivery. I have received no feedback or response about what is outstanding or needed or ...
I logged a call with MTN a few weeks back to request VPN loaded on my profile. The call centre agent advised that it will take /-48 hours to be active. I decided to use my cellphone as a wireless hotspot while I am waiting for the service to be loaded onto my data-card. After countless attempts to ...
In 2008 i received a N81 on a R89 a month contract, my contract ran smooth for the first 18 months, i went into mtn vincent park branch to change my date of debit form the 30th of every month to the 15th of every month and to inform the lady at the desk that i will no longer be using the sim card ...
Being a loyal client for over 13 years, 2 contracts later probably is not enough to be valued as a customer. MTN business model for client service always has the word "loyal" in all they communications and marketing material but it obviously does does not mean anything to them. My ...
I have 3 data contracts with Mtn but get insufficient to non-existent 3G network in the Witbank area (yet it is critical in our line of work to have full time connectivity). Please help I am frustrated beyond belief by an organisation that simply seems not to care. ...