The response received is unacceptable as I have mentioned that I cancelled and requested my number to be migrated to pay as you go in August 2013 which they did and they also debited my bank account at the end of that month I accepted that but when the debit ran again on my bank account I don't ...
I gave MTN written instruction to cancel my contract on 9 August 2013, the date of my contract expiration, during May 2013. I got a call from their retention department confirming that I wanted my contract to be cancelled. I confirmed this and I requested that the number gets transferred to prepaid ...
On the 20th August there was an unauthorised debit order of R14 027 from my account. It is now 6 weeks since the incident and although they claim to have concluded their investigation; I am struggling to receive a report from them. I have spent the last week calling and requesting a letter ...
I UPGRADED MY CONTRACT PHONE ON 2/10/2013. ON 3/10/2013 ON MY BIRTHDAY I SUDDENLY COULD NOT MAKE OR RECEIVED PHONE CALLS. REASON: PHONE SUSPENDED AS I DID NOT RICA MY SIM IN 2011 WHICH IS NOT TRUE AND I MUST CONTACT MY SP, WHICH I BEEN DOING SINCE 3/10/2013 UP TO DATE. NUMEROUS PHONE CALLS ALSO ...
I went to MTN carnival Mall on thursday (03/10/2013) for an Iphone 5, 16gig, on MTN Anytime 100, they advirted it for R319 pm x24, when i got there, we did all the paper work when she was about to hand me the phone she made a call to their call centre (call ref no.104723852) after the call she ...
In June 2011 I took out a contract with MTN Columbine and told the lady that i will use my current sim but when i went to collect the phone a new sim had been activated i took it nonetheless. When i got home I took out the new sim and inserted my current one. I continued to honour the contract ...