Trying to collect a warranty replacement phone. The store we go it is Clearwater WHICH IS CLOSED FOR RENOVATION!!! No one in the vast MTN now knows what to do??? ...
In June 2013 I signed a contract for a 32GB S4 I9500. In October I had to take the phone in for repairs for a swollen battery which was replaced within 2-3 days. When I received my phone back there was no MTN service available which was not a problem for me before. I took it back in for repairs and ...
In May of this year my contract was expiring so I went ahead and terminated my contract in lieu of moving to another service provider because of endless issues with MTN. This I did via MTN's contact center, and paid the months billings up to date with the required month's notice of termination. ...
MTN personnel is Unprofessional, pathetic, useless, incapable, illetare to say the least. Five hours to sort our MMS services on a Blackberry Q10- NO one of 15 people can do anything- Inclusive of the so-called Supervisor- After 5 hours the service is still not working. The so-called Supervisor ...
On August 26th I complained about my account that was billed incorrectly. I received a response from MTN which stated that they have credited my account and that it is correct now. It is the 24th of October and still no credit has been put through on my account. So what is going on? I am so tired ...
This is my second complaint. Yesterday we tried to submit a claim for my lost cell phone, unfortunately the call got cut off half way through the process but the consultant did not even bother to call back. after the painfull experience of waiting for min 45 mins for someone to eventually answer ...