Today (16/11) I went to MTN in the Clearwater Mall (the one near Pick and Pay not the food court). I dealt with Gift who was absolutely great. He definitely operates by the values that I expect MTN holds dear. He was professional, polite and knew his product/s. I will definitely be going there ...
I pre-ordered an iPhone 5S 64 gig Gold from the MTN store at Brooklyn Mall Design Square on 09/11/2013 as part of my upgrade. On 15/11/2013 I was contacted and told that my phone was awaiting collection. The model, size and colour was confirmed telephonically and I informed that I would collect the ...
For just over 3 months I have been fighting with MTN about my account and everyone including Levuyu whom I have spoken to this evening (16/11/13) does not care at all about service. My account has been spiralling even though I buy data bundles monthly the data that I am being charged for - does not ...
When a company cannot get a simple client request right i would hate to know what would happen when there is a serious issue that needs to be resolved!! All i need is a statement for the month of Oct 2013 to be sent to me! 2 emails and 4 calls into the contact centre later and i still wait!!! Never ...
It's taken 3 weeks of constant phone calls to various people to not get the information I need with regards to my contract upgrade, It's been like putting pieces of a puzzle together and constant nagging and hassling with nobody getting back to me!! This happens every 2 years, when it comes time to ...
I upgraded my contract in September to one that includes a data bundle. MTN has not loaded this onto my billing information, so I now pay double for data, once on the contract, and a second time when they charge me from my airtime. I called as well as tried to contact them on their website. The ...