I upgraded my contract in September to one that includes a data bundle. MTN has not loaded this onto my billing information, so I now pay double for data, once on the contract, and a second time when they charge me from my airtime. I called as well as tried to contact them on their website. The website contact details for telephone contact does not include an option to speak to customer care, and they just ignore any other means of contact. I also contacted the service provider who did the upgrade and they were also unsuccessful to get my data bundle loaded.
MTN, you are in breach of your contract, and you owe me money. I want my account corrected NOW. It seems that every time I upgrade, you try to do me in. Is this your business ethic?
0 comments