In September 2013 I went to MTN SP in Polokwane to find out if my existing contract can be upgraded as I was having difficulties with my data router. At the time I was advised that this was possible and I asked for the newest data package similar to my existing one (2GB capped) I was advised that ...
What a joke is the MTN customer care centre. I am trying since 7 o'clock to get hold of a customer service agent to answer my call on the 808 number. I already send 5 emails to the customer service email address [Email Removed] Did receive a reference number "7682184" with no help or call ...
MTN have agreed their service/reception is unacceptable and have agreed to cancel my contract but I must return the modem and simcard. Upon taking in the form to cancel, it occurred to me that I have paid for half the modem already, yet MTN insist I return it. If this is the case then I want half ...
Yesterday I went into the Pavilion branch (downstairs) to try and get my billing query sorted out. This has been an issue since November 2013. After waiting for 1hr to be seen by a consultant, a number was called but no one went up to the counter. I then went up to the counter, and Gugu started ...
I received an electronic bill stating that my account is over R10 000.00. Shocked I gave them a call regarding this and this is the feedback that I got from MNT regarding my bill. I went on some site and used bytes that was over R7 000.00, with a credit limit of R3 000.00!!! Call Start & end ...
I have been cancelling my account for 2 months now, everyone has indicated via email that it has been cancelled yet YOU STILL deduct the amounts off my account, and this is happening for TWO months now! I want to be reimbursed for both months as this is just taking it too far now. I want the money ...