I am on MTN 1gig 24 months Data contract (R69 pm). In December 2013 and January 2014, my auto debit suddenly increased to R104 and R145. I always had enough data at the end of each 13th billing month so there is no chance of data exhaust. I contact one of the branches and the counter guy called the ...
I have a contract with MTN where the monthly debit order is for R189. Yesterday I discovered an amount of R508 was being deducted and upon checking my statements I noticed this amount has been debited since November 2013 and an amount of R1053 was deducted in January 2014. I contacted MTN Customer ...
After I have paid my cell phone account on Thursday, my phone was suspended today (Monday). However, trying to get through to get my phone connected is just impossible. I have been holding on for nearly 2, 5 hours!! No reply!!! The MTN call centre is (one of) the most pathetic in this country!!! As ...
I applied for an upgarde but the phone was out of stock, an order was palced 4me and was told that i will be contacted when the phone is delivered and after few days i received a call from kate informing me that the cell phone is ready for collection but due to my health condition i was unable to ...
Trying since december 2013 to get a refund for over billing. went to mtn store in Centurion mall filled in the forms early Decemebr 2013 and again in January 2014 and again in middle January 2014 and each time the paperwork was misplaced. Each time i was promised feedback with update, never ...
Two and a half weeks to get through to the service centre on provided number. Decided to drive there from pta just to get an attitude from the staff telling me that theres nothing they can do after they have told me that the phone will be ready fir collection on Thursday. They explained that I ...