My brother lost his cellphone and needed a SIm swop. He could not remember the security questions but why is that when he went to the branch with ID and proof of address that they still insisted on asking security qustions! surely the reason for secuirty questions on the phone is because they ...
My cellphone contract is expiring end of December. I want to cancel this contract and need to give one calendar month's notice - as per MTN. This I have been trying to do since yesterday. I sent a e-mail to [Email Removed] - to please contact me yesterday at - 9:48 am. Still waiting. On website the ...
FIRST OF ALL WE HAVENT RECEIVED OUR ACCOUNT. WE CONTINUED PAYMENT OF THE PREVIOUS MONTHS. WE SHORT PAID BECAUSE OF NO STATEMENTS. OUR ACCOUNT WAS SUSPENDED. WE IMMEDIARELY PAID ARREAR AFTER SPEAKING TO A CONSULTANT. SINCE YESTERDAY AR 09H00 WE ARE TRYING TO CONFIRM PAYMENT AT 808 AND 809 AS THIS IS ...
Good day, I had logged a query on the 24/10/13, with Customer Care 808 regarding my incorrect billing of BIS on my account as I do not use a Blackberry ever since my upgrade in June 2012, however I have been billed since June 2012 for BIS, I have spoken to an Agent by the name of Clive who logged ...
For the last two (2) months I have had problems with the billing relating to a 1 gig data bundle that I had attached to my account in August for a years period. in October when the problem 1st occurred, the account was rectified but there was no further feedback. then on the 22nd of November I got ...
I have been with MTN for many years and now have to change my network because of the rediculous service i received from both the agent Sandra Kannah and manger Roanne Juggannadh i have benn trying 2 days just top up a simple BIS package of R29 but was unable to do so because each time i try the ...