I have been trying to get hold of MTN since yesterday by phoning 808... in some instances I have been on the phone for more the 1 hour. I think it is absolutely pathetic!!! My phone was yesterday and I need to report it lost. And this is the type of service I get!! PHONE ME BACK IMMEDIATLEY!!! ...
I called into MTN to query the reason my account was being debited with larger amounts then what i agreed to. please refer to Reference number for the call : 108248742. i was advised that the R800.00 that was due for my cell phone is notdue by the agent I spoke to on a recorded line. Yesterday ...
It's been three weeks since I tried to get confirmation from MTN that my cell nr 0737770332 has migrated to pay as you go, and therefore owes MTN nothing. I have been sent from pillar to post, and every other call centre agent simply tells you we cant help you coz this number is now on pay as you ...
I need senior managment at MTN to contact me with regards to the pathetic service I received from Marcia Chaba at Direct Channel and from the MTN staff at the MTN store in Silver Oaks shopping centre in Pretoria. To date she only delivered on EMPTY PROMISIS and I am sick and tired or receiving ...
I have phoned the call centre 103 times over a period from yesterday 15h50 to 22h00 and this morning from 06h00 to 07h45. NO ANSWER. NO indication that there MIGHT be an answer. Apparently there are NO available consultants. DO THEY STILL HAVE PEOPLE WORKING FOR THEM? The result is that I have been ...
I have had my account with them since the early 90's, but over the last 4 months my cellphone bill has quadrupled. Even though I have itemised billing, there is no detail supplied as to what I did to warrent the amounts. I have been trying since last year to get an understanding of my account to no ...