I work for a corporate company and we have an account with MTN for our cell phone and data sticks. The cell phone currently on contract is broken and now due for an upgrade in February. MTN refused to assist me with upgrade options before Feb and even now - I still can't get any service. I called ...
MTN Insurance recently declined a claim that I made due to their reason being that my upgrade handset had no insurance as I had apparently not updated it. Now the consultant who did my upgrade asked me if I wanted insurance on this handset and I replied yes. I then called 808 to confirm as she told ...
Hi AFfer MTN's insurance has denied to payout my wife's insurance (her nr 0838431836) pertaining to her phone, I'm going to cancel my insurance as they are patetic when processing claims. I have tried the whole morning and cant get through to the insurance dept. I have waitied 10-15 minutes with no ...
When my insured cell phone was few weeks ago, I went to Mtn store in North Cape Mall. The level of assistance from Sandra defines someone in whom going the extra mile comes natural, she would follow up with the underwriter and call me to give regular feedback on the processing of the claim. It is ...
When I signed up for a 500MB data bundle I was told that MTN would SMS when the li9mit is reached and then I can top it up. I get my statement and its billed me for R1000 switched data. I got NO notification whatsoever from MTN saying that I had hit my limit of 500MB, NOR did i get a notification ...
MTN cuts your line due to non payment - pretty amazing since you are a debit order payer. You phone the support line and hold for 4 hours before giving up, the next morning with even more determination you start holding from 6am and at 8am a voice finally breaks the repetitive drone. You are ...