I phoned MTN on 21 Desember 2013 and they let me hold on for more than a hour and 15 minutes without answer whereafter I just gave up. This is also by no means an isolated incident. I have contracts at all 3 major cellular networks in SA and MTN's service is the worst by a mile. I would advise no ...
Since joining MTN I can honestly say that I've never experienced such poor service from any other provider. The call centre is not knowledgeable, does not solve any problems and are extremely rude. I signed up for a monthly commitment of R399. The bills I have received thus far amount to up to 4 ...
I have posted a complaint regarding Cloudy Alerts subscriptions that was billed for via the MTN network that I did not subscribe to. I have heard many MTN customers complain of the same thing ie having being told that they willingly subscribed for this service charged at R10/day even though they ...
Not only is there an understanding problem at mtn, there is also a reading problem. As per my previous complaint THE SIM CARD WAS NOT REMOVED FROM THE IPAD TO PUT INTO A PHONE TO SEND AN SMS!!! How many times do I need to explain this. Seeing that you are so adamant about it, please supply the imei ...
Never have I ever received such a horrendous attitude from any other call center assistant. I called to do my sim swapping and this Nozipho girl spoke to me as if I was a or I'm a bother to her. She is actually that final nail in the coffin I will not have trouble porting to another network now. ...
I have been on a R189, 00 2 gig data contract with MTN for more than a year. Actually there is only about 5 months left of the contract and then I'll be free from this feeling of total hopelessness. Every month on the 13th my 2 gigs are loaded, and in the last couple of months I have found that the ...