MTN has a shaping policy and that is normal and fine. I exceeded my limit and I was shaped. No problem. That is the deal I signed up for. What I did not sign up for: 1) MTN call center agents that dont know what they are doing. 2) Being misled by MTN : This is an MTN press release- 'As from 1 ...
I handed in my cell phone for repairs on the 02/12/2013 - a week later I had to call the office in Hermanus to find out what the progress is. requested on that day a report as according to MTN repair center, physical damage for the insurance. Phone arrived at MTN Hermanus on the 17/12/2013, again ...
I have been an MTN client since 1994. This loyalty is clearly not recognised nor rewarded by MTN against the unprecedented shocking service I have experienced over the last 6 weeks. My IPhone 5 was on 17th November in Bloemfontein. I phoned the MTN Call Centre and was told that I should request it ...
I went to the Westgate Mall branch on the 30th of November 2013. I was told by the consultant that my sim card will be cancelled the next day. 2 days later I contact the branch to let them know my sim card is still not cancelled and was advised that there was an issue and it will be cancelled. On ...
1) THE SECOND TIME I HAD TO GIVE THE PHONE IN FOR REPAIRS 2) HANDED IN MY PHONE AT VEREENIGING BRANCH AS IT IS MY NEAREST BRANCH ON THE 09 OF DECEMBER 2013, I THAN RECEIVED AN SMS SAYING MY PHONE IS AWAITING COLLECTION AT CLEAR WATER MALL WHICH IS APPROX 80KM FROM HOME. IVE CALLED MY BRANCH HERE IN ...
I sent my phone in for repairs as it kept losing network, when I sent in the phone it came back several days later with a report saying that the damage was caused by water. I found this shocking as I had never exposed it to water as I know that phones are very fragile when exposed to any form of ...