3 Weeks ago I sent MTN SP customer care an e-mail describing the network problem I and many other MTN users have been experiencing since early December. To date this problem has not been sorted out yet alone a response from MTN. I am now paying for two contracts that serve no purpose; a 3G card ...
It is surprising how long it takes MTN to resolve such small complains. I have posted a complaint on Hellopeter on the 20/12/12 and th last response from MTN was on the 07/01/2013 and I am still waiting. "Hello Mpho Morapedi, Thank you for your post, Please accept our apologies for any ...
The staff at MTN Capus square clearly dont want to help customers. They make it clear and dont care - Apparently there is no manager there either. I have been sending my phone in for repairs about 5 times since October 2012. They refuse to replace the phone and tell me to deal with the technical ...
My daughter and I both have MTN contracts. MTN uploads our account each month with airtime and sms. But for the last two months we both noticed that our airtime is evaporating into thin air before we have made even one single phone call. I phoned the customer care (ref 96348611) over the weekend ...
I have recently had a cell phone upgrade through MTN, I had requested a iphone 5. As our company has 6 contracts with MTN we where illegible for 2 upgrades. We collected the 2 phones, more than a month late due to bad communication on there behalf. When we collected the 2 phones, one was faulty. As ...
After my earlier complaints regarding the poor service i received when applying, and throughout the application process, as well in the activation of my sim card, i was contacted by mtn and offered a two month credit of my subscription fee. A year later and countless telephone inquiries later i ...