I have been trying to cancel the blackberry service which was taken in addition to a contract. This has been done and confirmed by MTN 3 times over the past 6 months or more. However, I am still paying for the service and MTN continues to deny that the service was ever cancelled. So I have now paid ...
I battle to get a human to speak to at your call centre and when I eventually do, they give me the wrongs advice as per usual. When my phone rings and I am unable to take the call it ends in a voice over that says that my line is not available before playing my recorded message and giving the ...
I called into the call centre at MTN (808) and i spoke to Nokuthula (that's if they gave me the correct name). I was quering my billing system on my account as i wanted assistance to understand what is causing my bill to be so high. She litteraly did not have answers for all the questions that i ...
On Initial response from MTN I was impressed, but it unfortunately ended there. As I have received no correspondence from MTN's Regional Management or from store level. Seems like the poor level of service and empty promises start at MTN head office and filters through until Store level ...
3 weeks ago i wrote a complain to MTN which i was promised that it will be attended to but its been 2 weeks now and no response. still when i call the call centre 808 i get told the same thing over and over again by your incompetent employees. i am now thinking of talking legal action against MTN ...
I HAVE BEEN TRYING TO UPGRADE TWO COMPANY PHONES NOW FOR ONE MONTH THE PERSON THAT I HAVE BEEN DEALING WITH IS JOSHUA. AFTER MUCH FRUSTRATION I EVENTUALY WROTE TO MTN HEAD OFFICE. I WAS GIVEN A REF NO REQ1891350. AND STILL NOTHING I THEN CALLED AGAIN AND WAS GIVEN ANOTHER REF NO REQ 1897381 STILL ...