My husband and I are MTN customers (contract phones) for more than 10 years. On 20 February 2013, I've been to MTN Woodlands Branch, Pretoria, to upgrade on current cell phone contract. Whiles there, applied for a data bundle contract. The sales people informed me that approval will take 2 days, ...
MTN has permitted monies to be deducted from my phone sim card account. Apparently a subscription with some or other 3rd party, whom they have "no control over" and MTN allowed it to continue. I never subscribe to anything... ever!!... Period. As I know they are all ripp offs. This smacks ...
I applied for a new contract a week ago. There was a problem with the processing and approval of the contract. I send all the required documents. The consultant is unable to help me further and I have been waiting for a manager to contact me to resolve the problem on their side. I got the contact ...
I booked my cell phone in for repairs (contract phone) on 02 March 2013 at MTN Tyger Valley. I was told that (approx) within two weeks my phone will be returned. The sales person was very helpful but my problem is with the follow up process. I called the technician and he informed me that he ...
I want to inquire as to when my contract expires so I an once and for all be rid of MTN and their pathetic service. This is virtually impossible because the callcenter puts you through a maze of recorded IVR and when you get to a consultant they put you through to another IVR that asks for a pin ...
This is now the second time that I have written about my bill being incorrect in March. it has not yet been rectified, due to your error in not applying the correct discount for the package. What does one have to do to get some kind of response from MTN. The number for the incorrect account is ...