How is this possible that I can be billed R2.60 for 25kb of Data? I have received a notification that my outstanding bill is over R4500 for 61mb of Roaming Data used in my trip to Mozambique last week. When I phone to enquire about this the call centre agent informed me that it is my responsibility ...
Thank you for the responce but how long will this investigation still take??? It's been almost two months again since you said you will let us know about Layla and if we get our credit back. Surely it can't take this long?? This is really unacceptalbe. ...
I HAVE 2 BOYS AND FOR ME IT IS NOT NECESSARY FOR THEM TO HAVE THE FULL BBM SUBSCRIPTION AND WHEN I NOTED THAT MTN HAS AN OPTION FOR ONLY BB SOCIAL SERVICE, I FELT THAT THE BETTER OPTION FOR THEM TO BE ABLE TO BBM FAMILY AND US WHEN WE ARE NOT HOME. SINCE 20 MARCH BOTH OF THEM WERE UNABLE TO USE THE ...
Unfortunately I am once again writing on hello peter as this is the only way I get a response from MTN. I wrote a few weeks back about how I was offered an upgrade on my existing contract and was offered by the retentions department one months free if I decided to take the upgrade. Which I ...
I purchased an MTN BIS bundle for R59, which gave me a 200 MB data bundle. Simply using BBM, Whatsapp, Email, and a few other internet apps (no big downloads), I was cut off on the 10th of March. There is simply no way I could have used 200 MB in 10 days. The MTN website also states that for the ...
My account was messed up due to a downgrade and upgrade (not my error). Now my acc is to be debited R876.31 MORE than what it should be. Im being charged for a downgrade fee of R750 (not correct), an upgrade fee of R92.10 (which was I was told would be be waved) and a fee of R34.21 for a promo fee ...