November 2012 - added a data bundle to 0718956974 and removed BIS. Consultant insisted i added 1GB of data as the special running was R99 for the bundle and was available until end Feb 2013. December 2012 - First bill reflected i was charged R289. When enquired, i was told that there was no such ...
I have recently lodged a dispute with MTN stating that someone has opened a contract with my ID Number fraudulenty. I have sent you the documentation and a copy of my ID and affidavit. This was done 3 weeks ago. I have had no feedback and when i try and contact the department i am continually being ...
Today I received an sms from my bank that MTN debited my bank account with the outstanding balance of my MTN account which I already paid on the 25th. There are three things that bothered me about this. Nr 1 I have been a cash paying customer for close to 5 years, paying my account via eft, Nr 2 I ...
I've been complaining about my useless internet speeds for 11 months now and each time they make promises, give me reference numbers and then NOTHING. They just stop replying to emails, calling is useless as well. I live in an area surrounded by 3G towers and get nothing, I sent an email and they ...
To find the correct contact centre, getting through to someone that is actually interested in helping you, is ALWAYS a nightmare with MTN. I have now interacted with three different agents and three alternative website contacting methods with MTN. All seem tedious. All take long. No one REALLY ...
My phone was sent in for repairs in January and I was told if the phone could not be fixed I would get a new one. I was then told a month later by the company that supplied my loan phone that my claim was approved and I should contact MTN. After trying to get through for the 20th time I got through ...