I am transferring to prepaid from TopUP MTN account so that I can port my number to Cell C. When I spoke to an agent (after holding for 10 minutes listening to the same looped message) they told me that the R140 airtime I had of my TopUp contract gets cancelled when I transferred to Prepaid. I was ...
My wife was recently called by MTN, and offered a package whereby you get two phones blah blah blah..Last night at 2.20am, she got two sms's telling her that her application had been declined, no reason offered. I'm not going to divulge my financial circumstances - I will rather do that with ...
I work for a company that recently decided to upgrade a contract that was held for longer than 10 years. The initial request was responded to by a consultant who provided a list of available phones and contract deals. During this process, the consultant went on leave and the process was taken over ...
Hi Hello Peter, Last October 2012 i went for upgrade of my two handset, i went to Mimosa Mall MTN Franchise, i saw HUAWEI I9200 it was new on the market and it was only available at that store by the time, and i was told by the consultant there that it comes with an open line for 3 months then i ...
To MTN Network I Have lodged a query regarding the network situation in my area, to date I have had no response, the turnaround time as promised is 96 hours from the complaint date. (ref np: 6424862) I have not received any feedback regarding the query, this is extremely frustrating I am spending a ...
Hi, Please do not refer me to Nashua Mobile as they claim to have no way of helping me with this query. With reference to the complaint below, why can't I also have my airtime refunded/transferred? I was billed incorrectly by MTN late last year when my balance suddenly disappeared and now I am told ...