I have taken out a BB 9900 Bold contract in January 2013. Battery is not working and I went to Canal Walk MTN to purchase a new battery. The assistant who helped me said that they have no stock and that in the contract it stated that all stock are subject to availability - She did not want to help ...
With all the internet offerings on the market, I decided to go for the MTN sharelink uncapped service mainly due to the promise of easy, hassle-free connection. However, after utilising this service for the past year I noticed that this was indeed an empty promise on MTN's behalf. I need to reset ...
Since 12 March 2013 I have been requesting that contract 083 388 3905 be cancelled on expiry i.e. 17 May 2013. I explained that MTN did not have any Iphone 5 in stock and I took new contract elsewhere. I keep getting messages to say that someone will contact mefrom retentions or "turnaround ...
I lodged the complaint to MTN on 16 April. On 17 April MTN responded that they will look into the matter. I have not yet heard anything from them regarding my account and the problem. ...
Upon calling the MTN customer call center, a consultant named Zanele was suppose to assist with a query I had. Trying to explain the nature of the problem, she constantly interrupted me and could not give further detail regarding the incident. My spouse which is an IT engineer took over as he has ...
I have been running around like a headless chicken trying to get someone to assisst with cancellation of my contract. Why does MTN make taking up a contract so easy but cancellation and payment of one so difficult!? All I want to do is get a quote of what I owe but no one seems to be able to ...