Dear Willem (Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.) Please refer to the reference Req: 2133554 AND THE FEEDBACK ABOVE- please advise the way ...
I've been a loyal customer of MTN for years but there've been an increasing number of incidents which have left me dissatisfied. One is that I took out an additional contract for another phone. Prior to this I was paying on average R550 p/month in respect of call & data charges. The new ...
I have been with MTN for 10 years and my bills have always been an average of R400 a month. All of a sudden over the past 8 months, I have been charged and average of R800 and my bills keep going up. This month, as of 20 May my un-billed balance is R1234 and climbing. I was told it was due to data ...
For the last 3 days we have experienced exceptionally slow internet connectivity on the MTN Backbone and in certain cases, no connectivity at all. Our numerous attempts in contacting 1555 and 808 for Technical/Troubleshooting Support our efforts and time has been in vain as there is very poor voice ...
On the 13th May I took out an additional contract as a gift to my mother-in law and was told by the agent to call in once the phone is received to activate the sim card (as i did a port). Received the phone and sim on the 15th May and called in to have it activated (only to have the call cut about ...
On 11.05.2013 I went to the store to apply for a contract phone. Tumi Mavuso assited me and told me he'll give me a call by tuesday the latest to tell me if I have been approved or not. On 16.05.2013 I went to the store again and had to stand in a very long que, just to ask a simple question. The ...