It was time to upgrade again. After not being able to get assistance from 3 service providers, I once again got hold of Cathrine, who did my upgrade 2 years back. Within a week my contract was upgraded and my new phone delivered. That is awesome service!!! Thanks Cathrine for the great service you ...
I recently took up a new contract with MTN as i believed they were offering the best deal on the market at the time. Since then however I have been into the branch 4 times in 4 weeks to complain about something. Not once having left satisfied, I have no choice to terminate this very short ...
Well this is the second monthe Im waiting for MTN to get back to me after I did put an enquiry in at our MTN branch aswelk as MTN, I so dissapointed in MTN after they keep deducting money from my account, last year I took out an MTN BLACKBERRY contract, BIS still included, now they charge me for ...
I fail to understand why is it so difficult to get feedback on my Complaint, MTN has debited from my account and i have reported this 2 weeks ago till today no responce from Mpho who has been promising to get back to me since. I have since requested that Mpho give me the Ref number so i can do her ...
Good day, I must say that it is very rare nowadays to receive customer delight in the service industry, but these two gentlemen proved to me that customer delight can still be received. It took 2 working days to signed up and get my contract approved. They even went an extra mile to assist me in ...
Since Wednesday last week I do not have any EDGE coverage where I am staying, yet when I travel more than about 5 kms I get EDGE coverage. I phoned MTN and they said it was a BlackBerry BiS problem and NOT a coverage problem. Today is almost 7 days later and now its even further from where I am ...