I laid a complaind on the 15th April : I have been waiting for a technical response to my email to MTN about slow connection on my wireless stick modem E173. I sent an email Friday the 5th - got a message back that mtn dont work on weekend or nights only weekdays working hours. Tuesday 9th i got a ...
For the last few weeks I am unable to connect to the network using my MTN 3G card. I have 4 data contracts with MTN and my whole family is impacted by the network issues. On the 15th of May i logged a call. I was promised by Emmanel (the only person who did keep his promise to return my call) that ...
With my latest upgrade, my Top Up 200 contract, which I have had with MTN for almost 5 years was changed to an open contract without my knowledge or consent! It was with amazement that I got my latest Bill charging me R2 700 for just the last month. I think it is a definite breach of contract! The ...
It was on the 5 April 2013 I went to Jabulani Mall to make a claim for my damaged phone I filled all the documents but I had to give them my old imei no. for the old phone, I don't know what they had not done with my first claim so they needed that number I then went home I looked for the contract ...
Has any one tried getting hold of a manager at MTN to complain about the shocking service delivery and lack of response. It has taken me more than 4 days to actually talk to someone who was willing to assist me regarding the MTN Samsung Promo. The store was supposed to keep me updated, never ...
I buy a 60 day data bundle from MTN which reduces the per MB charge by about a factor of 15. MTN makes no effort to warn me of the expiry date for the data bundle and I have gone over the limit racking up R100s in extra charges. I have asked MTN if they can send me an SMS to warn me that the bundle ...