My aunt passed away on the 29th April and I have trying since then to cancel her MTN contract. I have called at least 20 times, and was given the above name to email all the documents too. Apart from an automated email reply, I have had no luck for a month now to close this account. I have had no ...
I did an upragde and new application with Chazlin on 28May (CR4486105), was told delivery would be 5-7 working days from 28may. I called back same day to confirm that I would not be available on 31May & 3Jun to avoid delivery being turned back as has happened in past (CR4486608). He assured ...
I've complained to Mtn Customer Service couple of times about poor signal and terrible 3G service in Protea Glen, and was referred to Coverage department. I've a trail of emails and reference numbers with that department and all they say it's that it's being attended. No proper feedback. One can ...
I upgraded my contract to Z10. it took 4 days for the sim swop. after going back and forth to mtn and blackberry to set up my new device which took 2 weeks because of software upgrades that was done twice until the 3rd time of having problems booked it in for a warranty assessment. i explained that ...
We have been trying to resolve our account since Nov 2012. Is there ANYONE that can help us? The package was downgraded and the neccecary fees paid in. Still the account remains the same and the fees paid in is only used as credit. What happens when the credit is all depleted? ...
I went into the MTN store in Hillcrest a week ago, with a request for early termination on my contracts (along with required paperwork) as I'm leaving the country soon. I contacted MTN via email prior to this too. Email correspondance through MTN online has been a long and tedious excercise, along ...