I applied for a 3Gig uncapped Lite contract and when discussing with the consultant, I made sure he understood that I want an UNCAPPED contract. When he gave me the paperwork to sign I asked him again and again to be sure that I will be paying ONLY R250 per month (as i already have a USB modem) and ...
I'm very very upset with the customer service I received for the past 24hrs from Mtn. All I wanted to do was activate my new contract sim card after. I feel ashamed for bringing business to these people really. I activated ny sim via the IVR then after 24 hrs I tried to contact Mtn to find out why ...
I had coverage issues that they failed to assist me with time and again, everytime I came for feeed back it was either they forgot or they were still busy with the problem for a period of upto a month. Until I resolved the issue with their central coverage centre. I was informed to return the modem ...
I got an sms a month ago from VVM informing me that MTN SP has handed me over to them for outstanding payments of R15000. i have never opened an MTN cellphone account and knew nothing about the matter until i got the sms from VVM, i have been told to fax and email affidavits but still no feedback ...
Upgrade on 22/4/2013 with a Sony Experia Z - first week speaker damage Phone replaced with new one - within 8 days volume control damage. MTN want to send the phone in for repairs - because it is a brand new phone it is unacceptable, I want it to be replaced. ...
I would like to apologise for my attitude yesterday towards MTN customer care team. I realsie the situation was by no means any fault of the call center assistant and had indeed been caused by my own action. I became very frustrated at the situation and took it out by shouting at the call centre ...