I previously complained about a new cellphone contract, confirmed by an SMS from MTN as accepted, in late October for a Note 2 phone. Though a mail forwarded by hellopeter indicated that MTN apologised for the inconvenience (I complained of non delivery 2 months later) and indicated that the case ...
I sent an email to Mtn Customer Service on the 3rd of Jan regarding the new phone that I had taken. It was dropping calls continuously. After two weeks and no response, I called customer service only to be transferred to the coverage department who told me that my request was not forwarded to them. ...
I called in to insurance claim department to report that my device had been lost, wanted to claim for insurance, from monday till today I cannot get ahold of them Please contact me on 0810431057 after 6 as I cannot go in store to process the claim as I'm working from 8-5and the MTN store which I ...
I might have opened a can of rotten worms by applying to do business with MTN. I went to MTN in the Pavillion. The store was empty with just about 5 MTN employees inside. I stood there for about 10 minutes and none of them bothers to offer any assistant. I eventually decide to walk up to a counter, ...
I lost my phone on the 2th of january 2014. I looked for it every where but nothing. As a result i called 808 to have it suspended and report it missing. They provided me with a itc ref number and told me to call mtn sp insurance on monday the 6th. I was on the phone for over an hour but never got ...
I require: My average monthly usage over the last 6 months for: 1. Data Usage 2. Calls Made 3. SMS in order to make an informed decision with regards to my future upgrade MTN call centre agents are not able to supply me with this information, nor is it available on the system reports that I tried ...