On 03/06/13 I phoned MTN Direct to upgrade my existing contract and requested a Samsung S4 handset. This was subsequently delivered on 05/06/13. The phone was activated on 07/06. Went through the set up procedures as indicated. The handset kept on switching off by itself at irregular intervals. I ...
I have lodged a complaint on the 24th of May 2013 about Mtn, on the 27 May 2013 I received a response from the supplier and they said the matter has been escaled to the relant management team. They will investigate and revert to me with feedback and a way forward. I have not receive the feedback ...
A few weeks ago decided that I wanted to cancel my MTN contract and move to another provider due do MTN not having the device I wanted. I went to MTN in Tygervalley and ask the gentleman there if I can cancel my contract and if there will be any fees. I gave my number and he checked up and said no ...
Hi Veronica, Thank you for your response to my message. Please note, although you have offered me an answer in response to the problem that I have raised, you have not addressed the issues that I have raised in my message nor attempted to provide any satisfactory solutions to the problem. I have ...
Good Day, No further feedback received for the below. Please advise asap. Thanks A du Toit Hello katvis74, Dear Valued Customer, Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in ...
MANTOA THE BILLING FOR APRIL WAS DEBITED ON 1 MAY 2013!!! I AM QUERYING THE DEBIT FOR 1ST JUNE 2013, AFTER I CHANGED SERVICE PROVIDERS!!! AS PER EMAILS FROM YOUR OFFICES I WILL BE REFUNDED PLEASE ENSURE THAT THIS REFUND IS PROCESSED IMMEDIATELY!!! I am terribly sorry for the inconveniences ...