I tried to call the contact centre to move my expired contract over to prepaid. No one answered and I am kept on hold for 30minutes. Eventually I tried the web chat, which worked and I submitted the forms required to migrate that morning. Nothing happened and the next day I spoke to Heather and ...
Last week I was contacted by MTN with an offer to upgrade my phone, which I accepted. The new phone was duly delivered on Friday, but as it requires a micro sim, a new sim was provided. I activated the new sim on Saturday, but then realised that this had allocated a new number. I immediately phone ...
I've got the MTN Sh@relink B683 router about 2 month ago. The main reason why I bought this was that this is a always on service, or always connected to 3G data network. That is working fine, and I do not have a problem accessing the internet, although, I'm not able to access the external IP ...
I am so disappointed and contempating on migrating to other service providers as i was treated with such disrespect by Philisiwe Lobi who showed no remorse when i went back to the store. Firstly she sold me a micro sim when i actually needed a nano sim and instructed one of her colleagues to do a ...
On the 23.05.13 i received a statement from MTN saying that I owe R884.66, which was incorrect as they did an upgrade on my previous contract which i cancelled. i called the call center spoke to Boitomelo Ref no: 100408963 and was told to go back to the Sandton city MTN. When i got there i dealt ...
Dear MTN, I've been with you as my cell-phone provider for close to 14 years. Over this time I've never once lost or damaged my phone. I've been the ideal customer. Now that my contract is again up for renewal I'd like to ask, whats the point in staying your customer? There is no policy in place to ...