Good day, I have been a loyal client of MTN for several years not only having a cellphone contract but internet connection as well. My contract alone costs R500 a month. For those kind of fees you would expect top class service. In this case, I have never in my life experienced such poor service ...
I have upgraded to a Blackberry Z10 on 8/03/2013.After about a week I experienced trouble with the phone. Took the phone to the branch and they sent it to their technicians in Jhb. Got no feedback for about three weeks and went back. The branch had the phone back for about two weeks but no-one ...
I have signed for a 3G Databundle Contract at the Cresta Store. I was not informed that the contract is a so called Open Line and thus received a R1400.00 bill. I have queried this now for approx 5-6 months and requested a copy of the contract. MTN responded: Wenzile Masina (REQ:2216094) from MTN ...
On the 19th of April I called to cancel my one contract to prepaid as I moved to Vodacom, due to poor customer service etc Anyway the next bill came in May and they billed me for the contract again, 27th of May I call again and got informed it was not cancelled and the person I spoke to said I just ...
27 June I loaded 500MB internet data @ R119 onto my incorrect number. I tried to transfer the 500MB to my correct number but only the R119 transferred and the data remained on the incorrect number. I drove to MTN 14th Avenue. A supervisor, Vusi, told me he would transfer the 500MB data onto the ...
I am not getting anything out of MTN, it's like they don't really care, complained about the excessive data charges on my contract, they sms'd me and told me they have incorrectly billed me for the last six months, and that they'll credit me with R2330.79. I raised my complaint with MTN 12.06.2013. ...