Refer my complaint on 4 July. MTN responded: "We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives". On 18 July I received a voice message that I will ...
I upgraded on saturday 3/08/2013 @ the MTN service centre at maponya mall. a simswap was done as i needed a micro sim for the new phone. Zanele reassured me that my line would be active in 2-24 hours. 3 days later i have 2 phones that i can not use cos both simswams are not active. i went back to ...
I did an upgrade just over 2 months ago. On Sunday afternoon my Galaxy S4 went so hot that I couldn't even hold it in my hand. I opened the phone and took the battery out as soon as I could but the battery was already swollen. I took it in yesterday afternoon where i did my upgrade and they told me ...
I have been a prepaid customer with mtn for 10 years and recently decided to get a contract on the 15th of May for a Sony Xperia Z I was offered cellphone insurance of which i gladly took due to the price of the handset. When i called the service centre i only found out that my forms were not sent ...
Hi There, thanks for getting back to me. First things first I have cancelled my contract with you and my number is already deactivated. Secondly The February amount that was outstanding was paid on the 22nd February by EFT an amount of R291 but 1st March the debit order of R569, 40 for 1st Feb and ...
After getting an exhorbitant bill for psd data in May, i asked for a validation of this invoice. After waiting till the invoice closed etc, I put in the request. 6 weeks later mtn swears they have sent it, i NEVER received it. This has been escalated to numerous supervisors in call centre and ...