Hi There, thanks for getting back to me.
First things first I have cancelled my contract with you and my number is already deactivated. Secondly The February amount that was outstanding was paid on the 22nd February by EFT an amount of R291 but 1st March the debit order of R569, 40 for 1st Feb and 1st March went through my account and I asked for a refund for the R291 and you did refund me and my account was up to date.
So now let's move to April 1st the R279 was paid via a debit order again and it was successful the account was still up to date. Please confirm if you agree so that I can send the bank statements that I already sent to confirm.
The only debit orders that didn't go through were 1st May, 1st June, 1st July and that would be R 279 R279 R 338 3*(11.40) = R 918, 80 and R300 was paid for August end July. how many instalments were outstanding in your books because that will determine where the mistake is.
Waiting for your response.
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