I joined Momentum Health during August 2013. Despite several calls to the call centre and provision of two postal addresses I still have not received my membership card (Although I have received my Multiply card, twice). Last week I called the call centre again and requested that they make my card ...
I submitted a claim for a medical expense, which was partly paid. I was incorrectly advised by the call centre for the reason for the shortpayment. They made me run around from the hospital to the various doctors for paperwork and information they did not require under the pretense that they would ...
There is a German Meseals out break at work, and i need to see my GP because i may have the Flu or the Meseals, but I do eliminate the possibility of having meseals. I phoned the medical Aid and they asked me to wait for authorization. I had this very same issue with the medical Aid once before and ...
"FRUSTRATED" is not the word! Pair this with pregnancy hormones, and you end up with one upset client. I have been trying for over 2 weeks to get a quotation from Momentum Health to ensure that they cover a midwife water birth. (I thought it would be best to do my homework beforehand ...
Messages accompanying claims processing exhort members to use the online facility to track their claims. What a farce! I have been trying for the past 3 weeks to access this facility, been promised a report back as to why I cannot do so the latest over a week ago by, Robinne and Amina. I phoned ...
Momentum Health is part of Multiply, or so I believed. With my first child, I register on their program and received a bag, etc after a assle. Then to find out at the end, somewhere someone did not save my Maternity Programme Authorisation number. I however never received the book and was busy ...