On 4th July 2013 I boarded MANGO JE322 at 5:55 to Durban for a family function. The booking was done from Durban and was booked according to my marriage surname. When i produced my Identification which is in my maiden name I was denied boarding access. In-spite of my remonstrations with the ...
My Mom was 30 minutes late for her 16:00 pm flight from Johannesburg to Cape Town on Monday the 7th October 2013 and was asked to pay a penalty of R500 so she could take a 18:00 pm flight. That flight was super late and only arrived at 22:00 pm. Mango makes their customers pay for being late and ...
I have just had an operation in CT & need to get to Jhb to recuperate. I would like to move my existing ticket back a day as I am extremely uncomfortable. Online, I can find a flight for approx R950 (3:10pm today). However, to move my flight to this one, actually costs R1, 200 if I do it online ...
I arrived from the OR Tambo airport this evening and upon arriving at my hotel I found my lock broken smashed off and personal items which I needed desperately was... I felt so sad and dissapointed as this is the first time my luggage was broken into and... just wanted to cry... as I'm on a ...
Caught flight to Cape Town from Braam Ficsher International. My seating was pre agreed when i went to check in that in am rather tall and need a seat with better leg room. Seeing that i was first to request that, it was allocated to me. Then at boading my seating was changed citing that different ...
I have requested a group booking quote for 23 people from them on the 26 September 2013, and to date I have still not received a reply for this. I feel that this is utter bad customer service for such a well known airline accross South Africa. And not to mention the tone of the consultant answering ...