I am a frequent flyer using Kulula, SAA etc. I have noticed that Kulula flights are always overloaded with hand luggage, why are passengers allowed to bring so much luggage into the aircraft seating area and then try and stuff all the bags everywhere in the aircraft. This should not be allowed, ...
My Mum booked a return ticket from Durban to Lanseria for Friday 6 Sept but incorrectly booked a 8am flight instead of a 8pm flight. We realised too late, and acknowledge that, that was our fault. My Mum then called the callcentre to check if she could buy a new ticket for him to fly from DUR to ...
So, in the past two hours I've accomplished the following: I tried booking a return flight. Other than one of the pages not loading properly, it was painless. Until I got to payments. Entered my card details and "Oops! There was an error. Please try again". I tried again. Didn't work, ...
I flew to JHB with my family and when flying back to East London. When my wife had set up the pram she saw that it had just been thrown on the floor (tar runway). I spent over R6000.00 on the flight and our pram cost half that and it was just tossed on the groand like a pice of rubbish. I thought I ...
Unhappy on the call centre service! Spent nearly 15 minutes on the line! Agent first told me that he could not pick up my voucher, that i could not convert it to travel bank and he wasnt sure whether it was valid for 6 or 12 months! He cannot lend me further assistance! Does Kulula want to turn ...
Subsequent to my complaint about the lack of feedback from Kulula on the 23rd Aug, i got a swift response in a couple of hours. One of then refunds dept staff promised to sort out my refund and liase with me for any additional information required to process this, that was 2 weeks ago. I then ...