Last year my son was bumped off his Kulula flight from OR Tambo to King Shaka (see previous post on Hellopeter). The staff was very nonchalant about it. He did however get a R400 voucher to use on his next flight. Or so we thought. He tried to redeem this voucher today but still make use of his ...
Flights booked from CT to King Shaka.1st complaint when tried to change flights change charge was exhorbitant - called service centre and tried to explain logic of how can airport taxes differ when flight was at exactly the same time but a day earlier. Call operator obvioulsy did not have the ...
I booked a Kulula airline ticket on behalf of my father on 19 March 2013. Everything went smoothly and without a hitch. Today he phoned me to say that he is worried as he has not received notification from his bank saying that the money has come off his account. I phoned Kulula. After a 40 minute ...
I run a small NGO called New BeginningZ. In Dec 2012 we decided to take 7 of our older toddlers on their very first Holiday to Cape Town from Pretoria. We spent a small fortune on plane tickets for the children as Kulula could not give us any discount (R35 227.00). One set of tickets we paid for ...
Complete dissatisfaction of what happended this morning at George with flight MN904. I have booked 2 flights for my daughter on the 5th Jan. 10 March MN903 to George and 23 March MN904 back to OR Tambo. Booking code IUFRDL.Going down to George on the 10 March, I booked my daughter in and arranged ...
Extra baggage (bicycle boxes and wheels) are not charged for on some routes and charged (excessively) on other routes. In other words, it depends on who is on duty, what mood they're in etc... as to whether the charges apply or not. This isn't "caring for the customer", in fact this kind ...