I booked my airticket on line today for a return flight between Cape Town and OR Tambo. After entering mycredit card details, an error message appeared saying that they could not process my booking as there had been an error. I then re entereted all teh details and booked the flights again through ...
I did a holiday booking for the Two Oceans Marathon at Kulula. First I had problems retrieving my accommodation and car rental vouchers as the consultant did not confirm my payment causing delay in release of vouchers. Then, at arrival at Lanseria we were refused onto our flight, claiming that we ...
Yesterday I arrived at King Shaka airport with my family for my flight back to Jhb which was booked 25 June 2012. The flight was supposed to be at 16h25. I was told Kulula had overbooked a previous flight and our flight was now carrying all those passengers and we could not get onto our plane. My ...
My Kulula credit card expired during October 2012 and eversince I have not received a replacement card from the credit card division. I have phoned numerous times to complain and were promised that it will be send to me via courier and eversince I have not received anything. Since when does a bank ...
SURPRISE, SURPRISE just as I thought and actions or lack therof, just goes to prove Kulula does not care about customer service! and are just so blatantly arrogant. A week has passed and no-one from Kulula has called! I refer to my previous complaint which has jus tbeen ignored - the message is ...
WE had booked flights in the first week of January (5adults, 1 toddler & 1 infant). We had gotten to the airport an hour before our flight. When we get to the counter we had gotten told that the flight is overbooked and there is no space for us on the flight, we need to make other arrangements ...