1 event, 3 passengers, 3 complaints to Kulula. 2 Customers get offered compensation for being bumped off a flight due to harassment of security staff at Lanseria. The 3rd passenger is told it was their fault as they had been seen 'drinking' at an airport restaurant prior to the flight. 1 beer with ...
Twice in 2 months that you guys have damaged my luggage. I complain and get a reference no, when you guys feel like sorting it out then you'll do. I flew to lanseria and again you"ll damaged my bag. I need a response and my bag sorted asap. ...
Hi Thuli You replied to me last week Tuesday already (see below). I just want to know how long it will take your supervisor to contact me? Don't reply to complaints just for the sake of replying??? That doesn't solve the frustration. Regards Darryl Hello DarrylClif, Thanks for getting in touch with ...
On 28/01 i wrote a complaint as no one at Kulula could help resolve a mistake made on their part which ended up costing me R1500. Now 3 months later and so many promises from Kulula to get a supervisor to call me i still wait. It has now become an absolute joke that they cannot sort out a simple ...
I'm utterly mortified at Kulula Airlines, I made an online reservation on 17 March for 20 March and paid via EFT. I received notification advising that my booking will be held for 24 hours, payment was then made within an hour of receiving the email notification. I called the following day to ...
Hi there Booking Code: BUDIDK. I called the kulula call centre last night at 18.31. The call centre helped me change my flight to fly to Cape Town at 6.25 on Monday the 9th, as he said. The problem I only found out later is that the booking is for Tuesday the 9th, and not Monday. Monday is actually ...