I booked a flight to travel on the 16th August 2013 to JHB, my event has been cancelled and I will no longer be travelling, I was told that because I ticked the little box that gives you an essay of terms and conditions, that I forfeit my money in totality, I would understand Kulula charging a ...
On my return flight from George on the 12th of May 2013, flight MN906 I was the last person off the flight because I was holding my sleeping 10 month old niece. I put my phone on the seat, went to fetch the pram at the front of the aircraft to put her in, by the time I walked back to my seat the ...
I have flown Kulula more times than I can possibly count. Every single flight I have taken from December to yesterday (12 May 2013) has been delayed. This is in the region of 8 flights. EVERY SINGLE ONE IS DELAYED! How is this even possible? Get you act together! The flight I took yesterday from ...
I recently booked a flight to Cape Town for my son and I to watch the now cancelled Liverpool vs Ajax game. Upon hearing that the game was cancelled i phoned Kulula to not cancel but change my flight to another day. I was informed that i can only change the ticket as no cancellations on this type ...
I dont understand why Kulula must charge the full booking change fee for an error made and immediate correction with the call centre thereafter - not even within 5 minutes after pressing payment, did I notice my error. What administration does Kulula have to do that warrants such an exorbetant fee? ...
I booked a ticket online and the site froze and the money was taken off my account, but there was no ticket confirmation. I called Kulula and was told that I need to book the ticket again over the telephone using my cheque card and Kulula will refund me in 6-8 weeks. I then allowed the agent to ...