I phoned the call centre department to make changes to an "Open Ticket" which I bought in March 2012 (Ref: JHLERP). Firstly I am disgusted by the amount that Kulula charges to do a simple change over. All they need to do is change the flight details? Why can it cost up to R600 per ticket! ...
After a family tragedy which is private and confidential I today had to cancel my flight to CT from JHB. The call centre operator simply said "zero refund" and asked if there was anything else they could help me with. Having spent over two thousand rand (including extra luggage) I was ...
Hello We received a text notification indicating that our flight had been cancelled and my wife and I had been booked onto an earlier flight. We could not make the earlier flight as our connecting flight lands at approximately the same time as the new departure. Kulula offered to move us onto a ...
I have been listed as a "Kulula Jetsetter" for many years and as such enjoyed the benefits of being able to use the 'points' accumulated when booking and paying for flights to get discounts on future flights. I recently (within the last 4 months) spent over R70, 000 booking flights with ...
While I was in the middle of booking my flight as I was just about to put in my credit card details suddenly the website pops up an error indicating a problem with pricing. I am unable to complete the booking. The site takes me back to the flight selection and the flight that i had originally ...
My wife & I were booked on Mn494 for 12:15 departure on 6 May from CT International to Lanseria. We had checked in online the previous night so we only had to check in our luggage & pick up our boarding passes at the Fast Drop counter. Upon arrival, 09:30 at the fast drop counter, we were ...