Hi Im highly disgusted that at my 1st attempt at using your company I am rather embarrassed that my claim has been denied. This vehicle has only been serviced at the dealer and now my car has an engin failure. This is not wear and tear, what is the use of a motor plan if you cannot cover the motor. ...
I was notified by Mbali on 18.09.2013 that they had recovered the excess from the third party in a recent accident and they required my bank detail in order to transfer the funds to my account. I have since contacted Mbali several times regarding the fact that the funds were not transferred, with ...
Differential failure because of water in the differential oil. How the water got in I don't know, what I do know is that it was before I bought the car and policy and they will not cover it. Forget all the amounts they say they cover you for, you will never see it. You can ask for a refund of the ...
I was contacted by a representative of the Innovation group. A top up service plan was offered to me, which I accepted on the phone. After reading the documentation sent to me on email later that day, I discovered that I would be paying for the product for 64 months, while it only covers me for 24 ...
Good day I have called the Absa Finance department today for my motor service plan and held for about 20 minutes. The lady gave me a number to call at Innovation Group as this is the company that should be providing that service for me. I called and got through to Antoinette who was fiendly and ...
On 29/09/2013 at 13h00 I had a breakdown in Kuruman coming from the Kalahari from a wedding. My wife, mother and 2 children were with me. The vehicles prop chaft coupling and center barring broke. I called MotorMend call center and after 11 calls they helped me with accommodation as all the repair ...