My car had a funny sound so I immediately called a RMI dealer to book it in, on my way the it got worse so I decided to call a tower truck. After booking the car in with car service city i called innovation group call centre to confirm if I was covered (18-11-13 14:48), the call centre agent ...
So I called the Innovation Group on 0860210007 date 08/10/2013 at 13H51pm and spoke to Thandazo in Customer Care after sending the cancellation letter the day before for the MotorMend policy. I indicated that I would not be using the accredited service centres to service my car and therefore would ...
My car started giving me problem I took it to Motorvision Pretoria, I was informed it is the steering rack. I took it to a mechanic in Brits that is RMI approved and he also confirmed that its a steering rack. On submitting a claim to innovation group, he was told he cant fix the car, it can only ...
All i needed was the reason why my claim was declined and was told by Dawie Muller that the mechanic told Tiaan on record that the damage was caused by overheating, Dawie was adamant and insisted that they do have it on record. I then requested the recording from Dawie as the mechanic is disputing ...
I TOOK MY CAR TO MTHIMKHULU PROJECT AS IT HAD TWO PROBLEMS ON IT, FIRST WAS THE CLUSTER NOT WORKING AND SECON MY RENEULT HAD A BAD SOUND LIKE DIESEL COMING FROM THE TOP. THE MTHIMKHULU PROJECT SEND A QUATATION TO INNOVATION AND THEY TOLD THE WORKSHOP THAT THE CLUSTER HAS TO BE REPAIRED FIRST BY US ...
I took out a service plan in Oct/Nov 2011. The plan was supposed to cover me until 75000km. My first service was 31/01/2012. this year January I did not reach my 60000 and didn't take it for service. I was under the impression that I can only take it when I've reached 60000. I was then phoned by ...