To Whom It May Concern, My partner bought me a Guess watch from a Sterns, Kenilworth branch, in December. Unfortunately the watch seemed to be faulty, as the pin (for the strap) kept falling out. We returned the watch to the store, and one of the staff members tightened the, and said that it would ...
I had an issue with my sunglasses that i bought from Guess at Woodlands. Zak Knoetse, manager at Guess Woodlands was very unhelpful and rude and said he couldn't assist me at all. I then went to Guess at Menlyn, where the assistant manager, Clayton Simpson, was able to help me. He was courteous, ...
It was my birthday on the last week and I received a beautiful handbag but there was a mark on it that looked like it could possibly be a manufacturing fault. I got the receipt from the gift giver and wanted to exchange the bag. I could not believe the snotty looks and attitude I received from the ...
I received a pair of jeggings as a gift, they were ripped on the side seam so I took them to the Guess Brooklyn branch to exchange them for the same pair. Firstly, I was told that they did have one pair in their store room in my size but couldn't give it to me as they were keeping it for someone ...
I bought a jersey, can't remember when. I started wearing it recently. The problem is that this jersey is defect. I have forwarded this to a store in Pretoria, after requesting an e-mail address. I got the response: "Head office requested us to not give out email addresses, " I then ...
Hi, I've purchased a pair of guess jeans in december and in march it started fading badly and even started to tear aound the knee area. I've contacted tamlyn in the 1st week of march, she then asked for a picture of the jeans, which I sent immediately. I got a reply the next day saying the people ...