I tried to claim back a dentist appointment which I paid for myself. I sent the first email to Gems on 23/04/2013, to find out what steps I should take. I received the automated reply stating that someone will get back to me in 48 hours. I sent a second email with the doctors invoice and proof of ...
In 2011 my husband passed away, 28 July 2011. Some doctor claimed for the day after he passed on. I informed the med aid about this, but to no avail. Now, almost 2 years after that, the medical aid is suspending my membership, because I'm being held responsible for this. I was recently diagnosed ...
After submitting all the relevant documents more than 5 times at the officials requestI have applied for a Gems medical aid in December 2012 and was asked to cancel my old Medical Aid I am now 5 months into this unsuccessful process and without any Medical Aid cover. Someone do something and assist ...
My son Wayne Slabbert's wisdom teeth was removed on 13 Feb 13 at Medicross Pta West. Up untill now the account has not been paid. I have been phoning GEMS every week since the beginning of March 2013, and was told that the account was rejected due to a incorrect code. On 18 March 2013 a guy named ...
I requested a refund on an overpaid premium on 03 April 2013. The call centre operator requested the refund. When I asked how long it will take, she replied after speaking to the financial Department that they can't say. I waited a week and phoned again on Friday, 12 April, insisted to speak to the ...
I am very disgusted by the poor service I've been receiving from GEMS regarding the claim for my daughter's dental treatment which occurred on the 18/02/2013. The incompetent staff that I've been dealing with make me wonder if GEMS puts in the effort of employing employees with the right skills. ...