I have been a member of GEMS for 4 years. I must admit that while my application to GEMS in 2009 was handled very quickly and efficiently, their (lack of) response to my recent request for cancellation leaves a lot to be desired!! A cancellation request was emailed to GEMS enquiries on the 17th July 2013, and due to a lack of response, I decided to call the customer-care line on the 24/07/2013.
My concern was that I would have to pay for 2 medical aids in August 2013, as I am now a member of Profmed. GEMS requires a 30 day period for cancellation, which means that their failure to process my cancellation request may mean that I will have to pay the August premium.
As per usual, when one calls the customer care line, it takes the best part of 3-4 minutes just to reach the correct department (that's if you are lucky!!). I eventually got through to one of the departments, only to be told that there was no record that I had requested a cancellation of membership. I thus asked the lady to send me a blank email so that I could re-send the request directly to her, so that she could forward it to the correct department. I have till now not received a response. :-((
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