I have been trying to add my boat to my insurance and change some details for a few days now. My broker, Sadieka Parker, just doesn't respond to my emails. When you phone the 0860 number, you are placed on hold for 30minutes and then, transfered to a mailbox that "Can not accept anymore ...
I don't get feedback concerning my device, they do read mails but seem to ignore. I send email almost everyday even reported the matter at fnb care! When I call it sorry explain his, still waiting for an agent just to take my details where they should deliver my device! ...
The policy was taken in February 2012 and amount that I agreed and signed for monthly premium was R316 instead I was charged R348-40 per month for 12 months. This premium then shot up to R389-32 in January 2013 but my bank account was being debited with R408 per month. I called and spoke to Zoe who ...
I received an email from Yolande on the 13th February 2013 to send document needed to process my third party claim, which I sent on the following day. Up to now I have never received a claim number or a phone call to explain why it has to take a full month for capturing the data. I have been ...
The service in the insurance claims department is absolutely atrocious. I was involved in a car accident on the 12th of March at 20:54. I called the FNB Insurance Brokers Call Centre to issue a claim on the 13th of March at 9:00 and I was told that someone would call me back regarding my claim. ...
Worst, worst call centres ever. No repsonse, no service. The call centre is a total mess. They keep you online for very, very long periods. ...