Hi, I moved from Miway to M&F via FNB in Jan. The big issue I had was with the policy start date. Originally i was 26Jan, but after Miway made aware that I'd have to serve a 30-Day notice, I contacted the same agent at FNB (Luvuyo) to let him know that the start date needs to be moved out. I ...
Without prior communication, they increase the debit order by 20%. When queired they said that that is there annual increase, i am sure we would have noticed that last year. They not even looking at adjusting the policy. Incidentally i have found other insurers offering 30% less than what they ...
The service in the insurance claims department is absolutely shocking. I called from 8am yesterday to put in a claim as my car was on Saturday and spent most of the morning on hold. Someone was supposed to call me back- I'm still waiting. When I got through again because I was tired of waiting for ...
I am looking for insurance quotes and I filled in the call back form on the FNB website on the 04/03/2013, reference number 7I6OS4QJ. up till this date, there has been no response from FNB. I tried calling the number for sales 0860 328 328, no response there either. ...
In November there was a wind storm in Cape Town and our house was damaged (roof and awning). I contacted FNB and started a claim. I received the forms from a Daphney Mvelase and subsequently sent her 10 or more emails of escalating annoyance to which I received NO replies. When I called her I had ...
When you work for a call centre you have to listen, where the customer is young, black or whatever... This Debby woman just failed me in many ways. She never listen to what I wanted to know about my policy, I am keeping her line occupied as she is busy wanting to serve other customers. *busy* ...