Gholiday assisted me in requesting a new card in last week, when i went into the bank today to apply for a temp card, she remembered that she tried to call me already to assist with my previous complaint. Not only was my new card available - she also reactivated my cellphone banking which none of ...
Greetings, I consider FNB's various advertisements, imploring impecable service, to say the least, as a misrepresentation! I have been phoning their Insurance call centre since yesterday morning. After holding the line for exceptional long periods to be assisted, time and again, I am transferred to ...
I REGISTERED A CLAIM ON MY VEHICLE ALMOST A MONTH AGO, TO DATE I HAVE HAD NO RESPONSE. I HAVE BEEN TRYING TO GET HOLD OF THE PERSON THAT IS HANDLING MY CLAIM -LOMASHA ALMOST EVERY DAY IN THE LAST 2 WEEKS. SHE DOES NOT TAKE CALLS NEITHER DOES SHE RETURN ANY. I ALSO LEFT A MESSAGE FOR THE MANAGER IN ...
Good morning Still no response, what's the TAT? Hello ramats_n, We appreciate you bringing this matter to our attention and apologise for any inconvenience this may have caused. Please be advised that your complaint has been forwarded to the relevant Area Manager for investigation and resolution ...
As a long time client I had good service in past. This morning it changed. To get served was a battle of 30min to speak to someone. I could not believe I am at the same company. My insurance claim was related to burst water pipe in the ceiling and after repeating my policy number and contact ...
We had a pipe burst in our roof end of January causing major damage to cup boards, ceiling, fittings and you name it - extremely unpleasant... until FNB Insurance got involved and handled our claim in an extremely professional way, absolutely awesome! The different contractors came through in no ...